Terms of Service

These Terms of Service (“Terms”) are a legal agreement between you and Sprout Media Limited (“Flickbooks”, “we”, “us”) governing your use of the Flickbooks mobile app (the “App”) and the products you order through it. By creating an account or using the App, you agree to these Terms. If you do not agree, do not use the App. Please also read our Privacy Policy, which forms part of these Terms.

1. The service

Flickbooks lets you design custom photo books from photos on your device and order them printed and shipped. Printing and shipping are carried out by a third-party print-on-demand partner. Payment is processed by Stripe.

2. Your account

• You must provide accurate information and keep your login credentials secure. You are responsible for activity under your account.
• You can sign up with your email address, or with Apple or Google sign-in.
• You are responsible for all orders placed through your account.

3. Eligibility

You must be at least 16 years old (or the age of majority/consent in your country) and able to enter into a binding contract to use the App and place orders.

4. Your content and the rights you grant us

• You keep ownershipof the photos and content you upload (“Your Content”).
• You grant us a limited licence to store, reproduce, adapt (e.g. resize and lay out), and process Your Content only to provide the service — that is, to build your book, back it up to your account, render it into a print file, and transmit that print file to our print partner so your book can be produced and shipped to you. We do not use Your Content for any other purpose.
• You are responsible for Your Content.You represent that you own or have the rights to all photos and content you upload and print, and that they do not infringe anyone's rights, are not unlawful, and do not depict prohibited material.
• Prohibited content. You may not upload or order content that is illegal, infringes intellectual property or privacy rights, is sexually explicit involving minors, is hateful, harassing, or violent, or otherwise violates these Terms or applicable law. We may refuse, cancel, or remove any order or content that we reasonably believe violates these rules, and may refund and/or suspend accounts accordingly.

5. Acceptable use

You agree not to: misuse or interfere with the App or its infrastructure; attempt to access other users' data; reverse-engineer, scrape, or overload the service; use the App for any unlawful purpose; or circumvent security or payment controls (including manipulating prices or discounts). Prices, discounts, and order totals are calculated and verified on our servers.

6. Orders, pricing, and payment

• Product prices, shipping costs, and any discounts are shown before you confirm an order. The total is calculated and verified on our servers at the time of purchase.
• Payment is taken through Stripe. By placing an order you authorise us (via Stripe) to charge your selected payment method for the order total. We do not store your card details.
• Placing an order does not guarantee acceptance. We may decline or cancel an order (with a refund) if there is a pricing or content error, suspected fraud, a policy violation, or if fulfilment is not possible.
• Because each book is custom-made to your unique design, orders move into production quickly after you confirm them.

7. Custom products — cancellations and refunds

Every photo book you order is a bespoke item, made to order specifically for you from the photos and layout you choose. It cannot be resold to anyone else. For that reason, all sales of printed books are final once the order enters printing. By confirming an order you acknowledge and agree to this.

• Before printing: You may cancel an order at any time before it enters printing and receive a full refund to your original payment method. Where the App allows it, you can cancel from within the App; otherwise contact us at flickbooks.app@gmail.com.
• After printing has begun: Once an order has entered printing it is personalised and made specifically for you, so it cannot be cancelled, changed, returned for a refund, or exchanged on the basis of a change of mind, a mistake in your own design, an incorrect shipping address you provided, or photos you selected in error. Please review your book carefully before you confirm your order.
• Cancellations by us: If we or our print partner cancel your order (for example, a production or fulfilment problem), you will receive a full refund.
• Faulty, damaged, or incorrect items: If your book arrives damaged or defective, or is materially different from the design you approved because of a production or shipping error on our side, contact us at flickbooks.app@gmail.com within 30 days of delivery with a description and photos, and we will arrange a reprint or refund at our discretion. This does not cover normal, expected variation described in section 11 (for example, minor colour differences between your screen and the printed page).
• How refunds are made: Approved refunds are issued to the original payment method via Stripe and may take several business days to appear.

Nothing in this section affects your non-excludable statutory rights for faulty or misdescribed goods under applicable consumer law.

8. Shipping and delivery

Orders are printed and shipped by our print partner. Delivery times and tracking are provided where available. You are responsible for providing a correct, complete shipping address; we are not responsible for delays or failed delivery caused by an incorrect address.

9. Intellectual property

The App, its design, software, branding, and content (excluding Your Content) are owned by Sprout Media Limited or its licensors and are protected by intellectual-property law. We grant you a limited, personal, non-transferable, revocable licence to use the App for its intended purpose. You may not copy, modify, distribute, or create derivative works from the App.

10. Third-party services

The App relies on third-party services (including our cloud backend, payment processor, print-and-fulfilment partner, and sign-in and notification providers). Your use of features powered by these services may also be subject to their terms. We are not responsible for third-party services we do not control. The providers we use, and the data they receive, are listed in our Privacy Policy.

11. Disclaimers

The App and products are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties not expressly stated, including fitness for a particular purpose and non-infringement. We do not warrant that the App will be uninterrupted, error-free, or that colours/appearance of printed products will exactly match your screen. Nothing in these Terms excludes liability that cannot be excluded under the laws of Ireland, including for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

12. Limitation of liability

To the maximum extent permitted by law, Sprout Media Limited will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of data, profits, or goodwill. Our total liability arising out of or relating to the App or any order will not exceed the greater of the amount you paid for the order giving rise to the claim or, if no order, the amount you paid us in the preceding 12 months. Nothing here limits liability that cannot be limited under law.

13. Indemnity

You agree to indemnify and hold harmless Sprout Media Limitedfrom claims, damages, and costs arising from Your Content, your use of the App, or your breach of these Terms or of any third party's rights.

14. Suspension and termination

You may stop using the App and delete your account at any time. We may suspend or terminate your access if you breach these Terms or use the App unlawfully. On termination, the licences you granted for content already submitted for fulfilment survive to the extent needed to complete or record those orders.

15. Changes to these Terms

We may update these Terms from time to time. We will update the “Last updated” date and, for material changes, notify you in the App. Continued use after changes take effect means you accept the updated Terms.

16. Governing law and disputes

These Terms are governed by the laws of Ireland, without regard to conflict-of-laws rules. Disputes will be subject to the courts of Ireland, except where mandatory consumer-protection law entitles you to bring proceedings in your place of residence.

17. Contact

Sprout Media Limited
Suite 16, The Mall
Beacon Court, Sandyford
Dublin 18
Ireland
Phone: +353 89 222 7759
flickbooks.app@gmail.com